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TraxLoop is committed to making www.traxloop.com (the “Website”) and the TraxLoop portal at portal.traxloop.com (the “Portal”) accessible to everyone, including people with disabilities and people who use assistive technologies. International trade depends on many people in many roles, from the warehouse and the roadside to the customs office and the bank, and every one of them should be able to rely on the same record. This statement describes the standard we work to, the measures we have taken, the limitations we know of, and how to contact us if you encounter a barrier.

1. Our standard

We design, build and test the Website and the Portal to conform with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.2 Level AA incorporates the requirements of WCAG 2.0 and 2.1 Level AA. In doing so, we aim to meet the accessibility requirements that apply to us and to our customers, including:

• in the United States, the Americans with Disabilities Act and, for customers in the federal sector, Section 508 of the Rehabilitation Act;
• in Canada, the Accessible Canada Act, the Integrated Accessibility Standards under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and federal and provincial human rights legislation;
• in the European Union, the European Accessibility Act (Directive (EU) 2019/882) and the harmonized European standard EN 301 549; and
• in the United Kingdom, the Equality Act 2010.

2. Conformance status

The Website and the Portal are partially conformant with WCAG 2.2 Level AA. “Partially conformant” means that some parts of the content do not yet fully conform with the standard. The known exceptions are listed in section 4, together with the alternatives we provide and our plans to address them.

3. Measures we have taken

Accessibility is part of how we design and build the Services, not a separate activity. Among other measures:

• Structure and navigation: pages use semantic HTML with landmarks, a logical heading hierarchy and a “skip to content” link, so that screen reader and keyboard users can move through them efficiently.
• Keyboard access: all navigation, menus and controls can be operated with a keyboard, with a clearly visible focus indicator. Menus can be closed with the Escape key, and the catalog can be paged with the arrow keys.
• Text alternatives: meaningful images have text alternatives; decorative images are hidden from assistive technologies.
• Color and contrast: text and interface components are designed to meet WCAG contrast ratios, and so that information does not depend on color alone.
• Motion: animations respect the “reduce motion” setting of your operating system; when it is enabled, animated illustrations are replaced by still images.
• Languages and scripts: the Website is available in 16 languages. Each page declares its language so that screen readers pronounce it correctly, and Arabic, Persian, Hebrew and Urdu are presented right to left.
• Responsive design and zoom: content reflows on small screens and can be enlarged to 200% or more without loss of content or functionality.
• Accessible documents: the product catalog is available as a tagged PDF with a navigable outline, and documents in the Portal can be viewed as structured web pages as well as in their printed layout.
• Alternatives to camera scanning: every verification code that can be scanned with a camera can also be typed in as a short code.
• Security without barriers: multi-factor authentication works with any standard authenticator application, including accessible ones, and recovery codes are available for those who cannot use a second device.

4. Known limitations and alternatives

Despite our efforts, some content may not yet be fully accessible. We are aware of the following:

• Catalog flipbook: the page-turning presentation of the product catalog on the Website uses a fixed page layout that can be difficult to use with screen magnification or some screen readers. The same content is available as a downloadable tagged PDF from the catalog page.
• Printed layouts of trade documents: PDF renderings of transport and trade documents generated by the Portal reproduce the layouts expected by carriers, banks and customs authorities and may not be fully accessible to screen readers. The same information is available in the Portal as a structured web page and through data exports.
• Third-party content: shipment tracking events and other information received from carriers and other third parties are displayed as received, and we cannot guarantee their wording or format.
• Translations: in some languages, the text of the Website is a draft translation that has not yet been reviewed by a native speaker and may be less clear than the English and French versions.

We are working to resolve these limitations and will update this statement as we do.

5. Feedback and requests for assistance

We welcome your feedback. If you encounter an accessibility barrier, need information in an alternative format (such as large print, accessible PDF or plain text) or require any other accommodation, please contact us:

• Email: [email protected]
• Subject line: “Accessibility”, with the address of the page concerned if possible

Please tell us what you were trying to do, the page or feature concerned, and the browser and assistive technology you were using, if any. We aim to acknowledge feedback within two business days and to respond with a solution or a timetable within ten business days. Alternative formats and communication supports are provided free of charge, within a timeframe that takes your needs into account.

6. Assessment approach

We assess the accessibility of the Services through a combination of self-evaluation against WCAG 2.2 Level AA during design and development, automated testing tools, and manual testing with a keyboard and with screen readers. We review this statement at least once a year and whenever we make significant changes to the Services.

7. Enforcement and complaints

If you are not satisfied with our response to your feedback, you may contact the body responsible for accessibility or equality in your jurisdiction, such as a national enforcement body under the European Accessibility Act, the Equality Advisory and Support Service in the United Kingdom, the Accessibility Commissioner or a provincial human rights commission in Canada, or the U.S. Department of Justice in the United States.

This statement is available in English and French. Both versions are equally authoritative.